Community Services Resources

A simple explanation of the services we provide, how they operate, and what you can expect from our team.

• St John QLD Community Services Handbook
• St John QLD aged care code of conduct
• Advance Care Planning
• My Aged Care
• Translating and Interpreting multilingual guide
• Pricing schedule CHSP
• Pricing Schedule self funded accompanied activities
• Pricing schedule transport pricing

Clear information about your rights, your privacy, and how we partner with you to ensure respectful, person-centred care.

• St John Qld statement of rights
• Client rights and responsibilities policy
• Client contribution policy

Information on our approach to safety, quality standards, and how we work to protect your wellbeing at all times.

• Older persons advocacy network
• Registered supporters in aged care
• Serious incident response scheme
• Services access and exit procedure

Guidance on how to share your experiences with us—whether it’s to make a suggestion, raise a concern, or acknowledge great service.

• Do you have a concern or a complaint (brochure)
• St John Qld Feedback and Complaints form

Any forms or documents you may need to complete as part of your onboarding or ongoing service engagement.

• St John Privacy and Consent Form