Terms & Conditions

These Terms and Conditions relate to goods and services offered by and purchased from St John Ambulance Australia Queensland Limited.

This document includes our Fees and Refund Policy and Procedure and information about Complaints and Appeals.

Participant Handbook

This handbook provides information on a number of aspects of a participant’s journey at St John Ambulance Queensland.

Obtain your USI

It is a requirement that all participants must provide a Unique Student Identifier (USI) to St John Ambulance Queensland before a Statement of Attainment can be issued (unless a USI Exemption has been granted by the Department of Education and Training).

Discover our courses

Frequently Asked Questions

Comfortable, casual clothing is recommended in order to cope with activities such as bending, kneeling and lying on the floor. Enclosed footwear is mandatory.

St John will do everything we can to meet your individual needs. If you require assistance or have any questions about your participation in training, please get in touch with us before booking via here or call our Call Centre team on 1300 785 646

Please let us know ahead of time if you have any language concerns and we will accommodate you. If you are concerned about your English language skills, we recommend you attend a course that doesn’t have a component of eLearning before the course. Your trainer will be able to provide you with extra time to complete the requirements of the course.

You must bring your confirmation letter and photo identification.

CPR and First Aid courses: You will be required to bring a fully charged smart device* (mobile phone or tablet). If you have technical issues with your device on the day, the Trainer will attempt to troubleshoot. Failing that, we will provide you with a paper assessment (this will be determined by the Trainer).

*Laptops are NOT an acceptable smart device

Please bring your own lunch, as this is not provided. Most venues are within walking distance of cafes.

Yes. First Aid qualifications that have been issued by a Registered Training Organisation will be recognised. A copy of the Statement of Attainment MUST be issued to the Customer Care Centre 7 days prior to the course commencement.

Some of our courses require students to complete cardiopulmonary resuscitation on the floor. Students must perform CPR (including strenuous physical compressions) while kneeling on the ground for 2 minutes. A pillow can be used under your knees to perform these exercises, but they must be performed on the floor. If you can’t perform CPR on the ground you can still attend the course to learn first aid, but we won’t be able to issue you with a Statement of Attainment.

A Statement of Attainment will be issued within 30 calendar days following successful completion of the assessment of the course.

We can issue your certificate to your employer if you can provide us with written consent. This can be achieved by completing the ‘Employer Certificate Request’ form below and bringing it along to the course with you.

Employer Certificate Request

St John Ambulance (Queensland) delivers nationally recognised training and assessment on behalf of St John Ambulance Australia (RTO 88041).

You will be given two (2) additional attempts. After these attempts, if you are still deemed ‘not yet competent’, you will need to repeat the course at your own expense.

Yes. You will be required to provide your USI number on enrolment.

The Federal Government now requires all students to have a Unique Student Identifier (USI) to obtain a certificate or qualification when undertaking nationally recognised training courses. This includes St John Ambulance (Qld) First Aid training courses.

To obtain a USI visit www.usi.gov.au.

Yes, Provide First Aid does include CPR training. You can also opt to only complete HLTAID009 Provide Cardiopulmonary Resuscitation which, on completion, you will become proficient in providing CPR.

The minimum age to attend a course without an adult is 14 years, and children between 10 years and 13 years of age can attend accompanied by an adult. There is no maximum age.

If you believe you will be late, please contact our Call Centre on 1300 785 646 so we can inform the Trainer.

Arrival greater than 15 munites after the course commencement time will result in you being turned away. Note, rescheduling fees may apply.

Yes you can. It is best to reschedule your course as early as possible and no later than one business day before your training. There may be fees involved in canceling or rescheduling your course.

For more complex enquiries contact our Call Centre here or call us on 1300 785 646 (Available Monday – Friday 8:30AM – 5:00PM AEST).