We value your feedback.

St John Ambulance Queensland is committed to providing high quality services to all clients. If you, your representative or your advocate have any compliments, complaints or feedback about our services we want to know. Continuous improvement is very important to us and we can only improve if we know about any issues of concern.

Please be assured that when you provide information, your rights to confidentiality will be respected  at all times.

We are well equipped to support you and help you achieve your goals.

How you can provide feedback:

Call us

1300 785 646   

Complete online

Submit an online form here

Write to us

St John Ambulance Queensland Customer Care
PO Box 540
Virginia QLD 4014

If you do not feel comfortable raising a complaint directly with us or continue to be dissatisfied after raising your complaint, you can also contact:

The Aged Care Quality and Safety Commission

NDIS Quality and Safeguards Commission  

Older Persons Advocacy Network  

Aged and Disability Advocacy Australia 

St John Ambulance in the community

St John Ambulance Supporter
My Aged Care

My Aged Care is the Australian Government’s starting point on your aged care journey.

My Aged Care
South American family with grown up son
Commonwealth Home Support Programme

Providing a range of entry-level aged care services for older people who need assistance to keep living independently at home and in their community.

Commonwealth Home Support Programme
St John 2020

"It makes me get up in the morning, and it's somebody to talk to. It brings me a lot of enjoyment."

Salah - St John Ambulance Qld Community Transport Driver