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St John Medical Alarms

St John Medical Alarms

Peace of mind.
24 hours a day. 7 days a week.

St John Medical Alarms 


Stay independent


Why use a St John Medical Alarm?

  • St John Medical Alarms provide you with the assurance of being monitored 24 hours a day, 7 days a week by the St John Medical Alarm Monitoring Centre.
  • St John Medical Alarms come standard with a Falls Dectector Pendant, so you don't have to rely on manually pressing a button for help.  If you fall and are rendered unconscious, the St John Medical Alarm Falls Detector Pendant will trigger a call for help on your behalf.
  • The St John Medical Alarm is simple to install:

       Plug in the unit, turn on the power and it will automatically connect to the 3G Telstra Network.

       Press the pendant button and then the help button to register the unit as active and online with the St John Medical Alarm Monitoring Centre.

  • St John Medical Alarms organise the most appropriate help for you without bothering your loved ones unnecessarily.  This could involve anything from a simple call to a next door neighbour, to arranging  an ambulance or another emergency services as required.  In an emergency we will call nominated family, friends or carers as requested.


        Elizabeth from Hervey Bay in Queensland recently had this experience:


                                      "I tripped while making my bed, fell and fractured my femur.  I pushed the button and knew an ambulance would come. 
                                       After a while I heard fumbling at the front door.  It was my best friend and she had a set of keys - she was on my emergency
                                       contact list with St John Ambulance.  Hot on her heels the ambulance arrived.  From there it was the smoothest operation ever.
                                       I saw the kindness of so many people.   And it all began with St John.  Thank you."


Why would I wear a St John Medical Alarm Falls Detector Pendant?

  • Falls are an unpredictable and common consequence of many medical conditions and becomes more of an issue as we age.
  • Falls are the leading cause of unintentional injury for people aged 65 years and over.  The cost of falls related injuries is significant.   At least one in four older people have a fall each year.  Over 40 % have multiple falls and over 30 % of those who fall require medical attention as a result.  The rate of falls is even higher for older people living in residential care1.  In Australia in 2010-11, there were 92,150 people aged over 65 hospitalised for fall related injuries, and they were in hospital on average seven days2.
  • St John Medical Alarms come standard with a Falls Detector Pendant which is programmed with a specific algorithm to detect falls and signal a call for help on your behalf.
  • No matter what your age, if you live by yourself,  have a health condition or are prone to falls, the St John Medical Alarm with Falls Detection technology offers you reassurance that help is always on its way for you.


About the St John Medical Alarm


St John Medical Alarms use the Telstra 3G cellular data network to communicate with the St John Medical Alarms Monitoring Centre,  so there is no need for a home phone line.  As the alarms operate on Micro SIM cards and have a battery backup, they are compatible with the NBN as it is independent of any phone lines within the home.  The St John Medical Alarm has the following features:

  • 3G Telstra network coverage.
  • Automatically updates to time zone and daylight saving using network time.
  • Operates on regular DC power plug.
  • Battery backup for power failure/outage: providing up to 70 hours of backup when fully charged.  Battery is fully charged in under 24 hours.
  • Alarms when pendant is inactive (not worn) for more than 3 days.
  • Includes a two-way speaker for hands-free communication with the St John Medical Alarms Monitoring Centre.
  • Comes standard with one waterproof Falls Detector Pendant designed to wear at all times (including the shower).
  • Stainless steel safety chain.
  • Optional wrist band pendant (non-falls detecting).
  • Additional Pendants (up to 6) available to enable multiple users for the one St John Medical Alarm base unit.
  • Can be used anywhere in Australia where there is 3G Telstra cellular coverage.
  • Is monitored 24 hours a day, 7 days per week by the St John Medical Alarms Monitoring Centre.

The St John Medical Alarm Monitoring Centre tests the alarm twice daily to ensure connectivity and generates reports which are followed up by us as follows:

  • Mains fail report after random 1-4 hours delay.
  • Low battery warning following mains failure at approximately 20% of capacity remaining.
  • Power restore reports when mains power is resupplied.
  • Connectivity failure reports.
  • Inactivity reports for pendants that have not been worn.
  • Periodic test pendant requests indicated by a flashing 'Test Pendant' light quarterly.
  • Low battery warning for the pendant.


How does it work?


When you need help, push the button on your pendant to signal a call for help with the St John Medical Alarms Monitoring Centre.   Alternatively, if you fall, the Falls Detector Pendant will  trigger a signal for help on your behalf.

  • We will call you back and talk to you through the alarm speaker to check if you are okay.
  • If you are OK, we can send assistance from nominated family, friends or carers.
  • If there is no answer, we will immediately organise an ambulance to be sent.
  • We advise ambulance staff your name and other important information such as medical conditions and access to your property.
  • We keep your information safe on our confidential database.


You can trust St John Ambulance


St John Ambulance has been helping Australians for over 130 years.  Proceeds from St John Medical Alarms help fund our community and humanitarian services.  By choosing a St John Medical Alarm you are helping yourself and your community.



Call for further information on St John Medical Alarms

1300 785 646 (QLD)    1800 266 575 (Interstate)






1, accessed 25 October 2017

2, accessed 25 October 2017


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