Terms and Conditions
These terms and conditions relate to goods and services offered by St John Ambulance Australia (Qld), hereinafter referred to as “SJAAQ”. By purchasing these goods and services, you agree to the terms and conditions, which may be changed, or updated from time to time.
FIRST AID TRAINING – TERMS & CONDITIONS OF SALE
The Participant Handbook outlines the St John Terms and Conditions, Assessment Arrangements, and Policies and Procedures related to Training with St John.
Please read prior to attending your course so you understand the conditions of training with St John.
Click here to download
FIRST AID KITS & COMPONENTS – TERMS AND CONDITIONS OF SALE
All St John Ambulance branded First Aid Kits and Components are sold on condition that they meet SJAAQ or Manufacturer’s Quality Standards and are fit for the purpose as set out in our specifications/manuals.
Brands other than SJAAQ are subject to individual manufacturer’s Terms Conditions of Trade.
Unless otherwise agreed in writing on behalf of SJAAQ, all goods and services ordered by a customer from SJAAQ shall be supplied on the following terms and conditions.
1. PRICE AND PAYMENT
Payment shall be made by cash, credit card, bank transfer payment or cheque before delivery of the goods or performance of the services, except where the customer operates an approved account with SJAAQ, in which case payment shall be made within seven (7) days of the date of SJAAQ’s invoice for the goods or services.
A packaging and delivery fee may be applicable.
A freight fee for large or major consignments will be quoted to client prior to dispatch.
SJAAQ is entitled to adjust the current delivery fee to take account of variations in the cost to SJAAQ.
Goods will be dispatched Monday to Friday during standard business hours. Please allow up to ten (10) business days for delivery.
A signature will be required at delivery address when receiving goods.
The risk in goods shall pass to the customer on delivery to the customer’s delivery destination. However, ownership remains with SJAAQ until such a time as full payment is made.
SJAAQ will endeavour to fill orders promptly, but will not be liable in respect of any delay occurring in the supply of goods and/or services and all consequences of such delay.
5. AMENDMENT OF ORDER
Where the customer desires to amend the order or delivery schedule and SJAAQ is prepared to accept the amendment, the price shall be amended to include the additional costs resulting from the amendment.
6. WARRANTIES AND LIMITATION OF SJAAQ’s LIABILITY
Prices may change, subject to manufacturer’s and cost increases.
(a) The customer shall receive the benefit of all warranties and conditions which are implied by law and which SJAAQ may not lawfully exclude.
(b) Subject to (a) but to the fullest extent permitted by law, SJAAQ excludes all other implied warranties and conditions and limits it liabilities for a breach of an express or implied term, condition or warranty of this contract to one of the following at the option of SJAAQ:
In the case of goods, to the replacement or repair of the goods or the cost of replacing or repairing the goods, excluding any freight charges.
In the case of services, to the supplying of the services again, or the cost of supplying the services again.
7. RETURNED GOODS AND CLAIMS PROCEDURE
Except when otherwise required by law, SJAAQ will accept product returns as outlined below:
RETURING AN ITEM
Inform SJAAQ of the intended return within fourteen (14) business days of the original order being processed by calling 1300 ST JOHN (78 5646) or emailing [email protected]
The physical return then needs to be made within five (5) business days. A replacement item can be posted or delivered back to the address supplied.
Returned good(s) will be accepted for the following reasons:
Goods supplied were not as originally ordered, or were supplied incorrectly.
Goods supplied were damaged or faulty.
Please check off goods on arrival as we cannot guarantee replacement of disputed items after a period of forty-eight (48) hours, or two (2) business days.
REQUIREMENTS TO RETURN AN ITEM/ORDER
In order to successfully receive a refund or credit for item/s, the following conditions must be met;
All returned goods must be issued with a goods return number from SJAAQ.
All returned goods for credit will incur a 10% service fee with any/all freight charges being payable by the customer.
All returned goods must be received back in a ‘saleable’ condition. Repackaging charges on return stock for damaged packaging will apply where applicable.
Products held for over fourteen (14) days from invoice date will not be accepted back for credit or exchanged and are no longer eligible for return.
At the discretion of SJAAQ “special orders” may or may not be returnable.
All goods must be returned with proof of purchase (i.e. Delivery Docket / Tax Invoice).
Once your goods are assessed and are considered acceptable for return they can be credited. Refunds will be processed via either credit card refund, cheque or account credit.
Re-ordering is acceptable; however it will be a separate order from the credit. Re-ordering can be done online, via email, phone, and fax.
As soon as the faulty item is discovered, please contact SJAAQ. You will then receive a Goods Return Number (GRN) and will be provided an address to which the goods should be returned.
Please note you may not receive your credit or replacement on the spot as the warranty will need to be assessed.
8. GOOD AND SERVICES TAX
Where applicable, a tax invoice with GST will be issued for all goods.
9. INTELLECTUAL PROPERTY
Use of any intellectual property must have written authority of SJAAQ. Exclusions are registered names, trademarks, logos, and specifications in training or product promotional material produced and commercially distributed to SJAAQ.
10. GIFT VOUCHERS FOR COURSES AND KITS
GENERAL TERMS AND CONDITIONS
Gift Vouchers can only be redeemed by calling St John Ambulance Queensland on 1300 ST JOHN (1300 78 5646).
You acknowledge that the Gift Voucher is only to be used for first aid services and training products.
You agree that St John Ambulance Queensland can reduce the remaining voucher value by the value of all purchases of goods and services that are authorised by you.
Transactions are authorised by you by phoning and quoting the Gift Voucher number issued.
Your Gift Voucher may only be used to make purchases up to the remaining voucher value. If you wish to make a purchase for an amount that exceeds the remaining voucher value, you must pay the excess using another payment method.
You cannot obtain any cash advance with your Gift Voucher or redeem your Gift Voucher for cash.
Your Gift Voucher will be valid for use for one year from the date of issue. The expiry date of your Gift Voucher is printed on your voucher.Treat your Gift Voucher like cash. You are responsible for the use and safety of your Gift Voucher. Lost or stolen vouchers will not be replaced or refunded. You are liable for all transactions on your Gift Voucher.