Phone services

A simple phone call can make the difference.

Regular calls to reassure you.

Our Community Calls service (previously known as Silver Cord) is a Queensland wide telephone reassurance service aimed at improving social connections. If you or a loved one are feeling lonely or isolated, or would just appreciate an extra check-in or chat during the week, our telephone services can help.

We provide regular and pre-scheduled telephone reassurance services to suit your needs. All calls are made by our friendly volunteers, so you can look forward to a familiar and friendly voice on the other end of the line.

Social connection

A daily phone call can keep you connected and make your day!

Peace of mind

Know that we will call to check in with you each day to ensure you are ok.

Safety reassured

You will have improved personal safety with someone who is watching out for you.

Happy senior woman talking on the phone in living room.

How we can connect.

  • Friendship calls
    Enjoy a friendly chat over the telephone with a like-minded companion and improve your social connections.
  • Security calls
    We’ll call you daily to check-in on your wellbeing. If there’s no answer, we will take action to make sure everything is OK, including calling emergency contacts. If necessary, we’ll ask Queensland Ambulance Service to do a welfare check.
  • Respite calls
    Respite calls can be made after your return home from hospital, or while family or friends are away to ensure you’re always being heard.

Fees

We pride ourselves on affordable and transparent pricing. Fees are based on funding eligibility. Eligible clients can access subsidised Community Calls through the Commonwealth Home Support Programme (dependent on location).

Service Statewide subsidised – over 65s Fee-for-service Home Care Package / NDIS clients Short term registration subsidised clients Short term registration fee for service clients
Community Calls $66 per year
*Free during COVID-19 period
$389.40 per year $389.40 per year
5 days or less – $27.50
Over a week to < 1 month – $33.00
1 month + – $66.00
5 days or less – $32.45
Over a week to < 1 month – $32.45
1 month – $66.00
1 month to < 6 months – $194.70
6 months to 1 year – $38.40
Portrait of senior man while using smart phone

The power of 'hello'

There’s many benefits of the Community Calls service, including:

  • Positive and uplifting conversations
  • Increased confidence to remain independent
  • The flexibility to choose what type of calls you would like to receive
  • Reassurance that you’ll have continuity of support via a trusted organisation with a 130 year legacy in the Queensland community.
Website – Melanie

“I enjoy the laughs, the stories, the history we get to talk about with our clients during our journey with them to their destination. I love the smiles on the clients’ faces when they see you. That just melts my heart.”

Melanie - St John Ambulance Qld Community Transport Driver