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These terms and conditions relate to goods and services offered by St John Ambulance Australia (Qld), hereinafter referred to as “SJAAQ”. By purchasing these goods and services, you agree to the terms and conditions, which may be changed, or updated from time to time.

 

FIRST AID TRAINING TERMS & CONDITIONS OF SALE

 

PRIVACY POLICY

SJAAQ complies with the Privacy Act 1988 (Cth) which protects the privacy of individuals by regulating the collection, use and disclosure of personal information. If you have any concerns about the information that SJAAQ retains in relation to you, please contact the Client Sales and Service Centre on 1300 ST JOHN (78 5646) during business hours.

 

COURSE FEES

Individuals and groups will be informed by SJAAQ (by telephone or published on the webpage), prior to enrolment, of course fees and terms of payment, and of cancellation and transfer policies.

 

Payment shall be in cash, credit card, bank transfer payment or cheque received at the time of booking. No booking can be secured without payment.

 

COURSE CANCELLATIONS AND RESCHEDULING

 

Public

Corporate

Industry

Acceptable Cancellation Period (ACP)

10 business days

10 business days

20 business days

Cancellation prior to ACP

Full refund

Full refund

No refund

Cancellation within ACP

No refund

No refund

No refund

No show

No refund

No refund

Not applicable

Partially completed

Reschedule

Reschedule

Reschedule

Reschedule prior to ACP

No fee

No fee

No fee

Reschedule within ACP

No fee

No fee

Not applicable

 

All cancellations and rescheduling notices must be provided in writing by emailing the SJAAQ Client Sales and Service Centre at: enquiries@stjohnqld.com.au

 

All reschedules are subject to management discretion and course availability.

 

ABSENCES

If the student is unable to attend a course for any reason, they are required to call and notify SJAAQ on 1300 ST JOHN (78 5646) during business hours (Monday to Friday).

 

TRAINING

SJAAQ will ensure that qualified and experienced trainers are used to conduct all training courses. Trainers will present approved course material to meet appropriate standards. Assessments will be conducted in a fair, objective and consistent manner to determine a person's competency.

  

The training offered by SJAAQ provides skills and knowledge in first aid management but does not constitute a medical qualification.

 

SJAAQ accepts no responsibility for the subsequent actions of participants.

 

Training of this nature involves moderate physical activity, including kneeling and bending. SJAAQ does not accept any responsibility for any harm suffered by you as a result of your participation in the sessions.

 

If you have any special needs (including those in relation to language, literacy or numeracy), a relevant disability or condition, or any other concerns, you should raise these at the time of booking. If your physical capacity will prevent you from performing the physical requirements of the course (e.g. 2 minutes of CPR on the floor) your registration for training cannot be accepted.  

 

SJAAQ reserves the right to cease your involvement in a course if you fail to follow the directions, policies or procedures communicated to you by the trainer.

 

SUCCESSFULLY COMPLETING YOUR COURSE

For you to gain your accreditation, you must fulfill the following criteria:

  • You must complete all assessments to a standard deemed to be competent by your trainer. The assessment is based on interactive involvement in all aspects of the course.
  • Minimum course attendance requirements must be met for you to be eligible to gain accreditation.

 

RECOGNITION OF PRIOR LEARNING

SJAAQ recognises accredited First Aid training by other Registered Training Organisations (RTO’s) in Australia.

 

Qualifications and assessments from outside of Australia will require assessment.

 

This assessment is to be carried out in accordance with training protocols, and may incur a fee.

 

Applications for recognition of prior learning should be made to the Training Manager by email at: enquiries@stjohnqld.com.au for processing thirty (30) days prior to the commencement of the booked course.

 

ACCESS TO TRAINING RECORDS

Students can obtain information about their training records by contacting the Training Manager by email at: enquiries@stjohnqld.com.au

 

WORKPLACE HEALTH AND SAFETY

SJAAQ is responsible for providing a safe environment for their employees, customers, visitors and students.

 

Course participants also have responsibilities. These include:

  • Undertake activities in a safe manner and follow emergency instructions given;
  • Not putting themselves or anyone else at risk;
  • Reporting any illness, accident or risk to the trainer;
  • Behaving in a courteous manner. 

Failure to do so can result in students being asked to leave the course.

 

FEEDBACK AND COMPLAINTS AND APPEALS

Excerpt from the RTO Complaints and Appeals Process

  • The student is to discuss the grievance with the Trainer of the course (if they feel safe to do so).
  • Failing a satisfactory resolution of the grievance with the Trainer, the student will have the right to lodge a written complaint, or appeal with the Training Manager.
  • All complaints and appeals will be registered on the Complaints Register and assigned a unique identifier code. All complaints and appeals are to be acknowledged in writing.
  • The complaint or appeal will be dealt with in a timely response (within twenty (20) business days of the receipt of the complaint). If the complaint or appeal will take longer than sixty (60) days to finalise, SJAAQ will inform the complainant or appellant in writing and regularly update theme on the progress of the matter.

To view the full policy and procedure for Complaints and Appeals, please click here.

 

FIRST AID KITS & COMPONENTS - TERMS AND CONDITIONS OF SALE

 

OVERVIEW

All St John Ambulance branded First Aid Kits and Components are sold on condition that they meet SJAAQ or Manufacturer’s Quality Standards and are fit for the purpose as set out in our specifications/manuals.

 

Brands other than SJAAQ are subject to individual manufacturer’s Terms Conditions of Trade.

 

Unless otherwise agreed in writing on behalf of SJAAQ, all goods and services ordered by a customer from SJAAQ shall be supplied on the following terms and conditions.

 

1. PRICE AND PAYMENT

Payment shall be made by cash, credit card, bank transfer payment or cheque before delivery of the goods or performance of the services, except where the customer operates an approved account with SJAAQ, in which case payment shall be made within seven (7) days of the date of SJAAQ’s invoice for the goods or services.

 

2. DELIVERY

A packaging and delivery fee may be applicable.

 

A freight fee for large or major consignments will be quoted to client prior to dispatch.

 

SJAAQ is entitled to adjust the current delivery fee to take account of variations in the cost to SJAAQ.

 

Goods will be dispatched Monday to Friday during standard business hours. Please allow up to ten (10) business days for delivery.

 

A signature will be required at delivery address when receiving goods.

 

3. RISK

The risk in goods shall pass to the customer on delivery to the customer’s delivery destination. However, ownership remains with SJAAQ until such a time as full payment is made.

 

4. DELAY

SJAAQ will endeavour to fill orders promptly, but will not be liable in respect of any delay occurring in the supply of goods and/or services and all consequences of such delay.

 

5. AMENDMENT OF ORDER

Where the customer desires to amend the order or delivery schedule and SJAAQ is prepared to accept the amendment, the price shall be amended to include the additional costs resulting from the amendment.

 

6. WARRANTIES AND LIMITATION OF SJAAQ’s LIABILITY

Prices may change, subject to manufacturer’s and cost increases.

 

(a) The customer shall receive the benefit of all warranties and conditions which are implied by law and which SJAAQ may not lawfully exclude. 

(b) Subject to (a) but to the fullest extent permitted by law, SJAAQ excludes all other implied warranties and conditions and limits it liabilities for a breach of an express or implied term, condition or warranty of this contract to one of the following at the option of SJAAQ:

  • In the case of goods, to the replacement or repair of the goods or the cost of replacing or repairing the goods, excluding any freight charges.
  • In the case of services, to the supplying of the services again, or the cost of supplying the services again.

7. RETURNED GOODS AND CLAIMS PROCEDURE

Except when otherwise required by law, SJAAQ will accept product returns as outlined below:

 

RETURING AN ITEM

Inform SJAAQ of the intended return within fourteen (14) business days of the original order being processed by calling 1300 ST JOHN (78 5646) or emailing enquiries@stjohnqld.com.au

 

The physical return then needs to be made within five (5) business days. A replacement item can be posted or delivered back to the address supplied.

 

Returned good(s) will be accepted for the following reasons:

  • Goods supplied were not as originally ordered, or were supplied incorrectly.
  • Goods supplied were damaged or faulty. 

 

ORDER DISCREPANCY

Please check off goods on arrival as we cannot guarantee replacement of disputed items after a period of forty-eight (48) hours, or two (2) business days.

 

REQUIREMENTS TO RETURN AN ITEM/ORDER

In order to successfully receive a refund or credit for item/s, the following conditions must be met;

  • All returned goods must be issued with a goods return number from SJAAQ.
  • All returned goods for credit will incur a 10% service fee with any/all freight charges being payable by the customer.
  • All returned goods must be received back in a ‘saleable’ condition. Re­packaging charges on return stock for damaged packaging will apply where applicable.
  • Products held for over fourteen (14) days from invoice date will not be accepted back for credit or exchanged and are no longer eligible for return.
  • At the discretion of SJAAQ “special orders” may or may not be returnable.
  • All goods must be returned with proof of purchase (i.e. Delivery Docket / Tax Invoice).

REFUNDS

Once your goods are assessed and are considered acceptable for return they can be credited. Refunds will be processed via either credit card refund, cheque or account credit.

 

REORDERING

Re-ordering is acceptable; however it will be a separate order from the credit. Re-ordering can be done online, via email, phone, and fax.

 

FAULTY GOODS

As soon as the faulty item is discovered, please contact SJAAQ. You will then receive a Goods Return Number (GRN) and will be provided an address to which the goods should be returned.

 

Please note you may not receive your credit or replacement on the spot as the warranty will need to be assessed.

 

8. GOOD AND SERVICES TAX

Where applicable, a tax invoice with GST will be issued for all goods.

 

9. INTELLECTUAL PROPERTY

Use of any intellectual property must have written authority of SJAAQ. Exclusions are registered names, trademarks, logos, and specifications in training or product promotional material produced and commercially distributed to SJAAQ.

 

10. GIFT VOUCHERS FOR COURSES AND KITS

 

GENERAL TERMS AND CONDITIONS

Gift Vouchers can only be redeemed by calling St John Ambulance Queensland on 1300 ST JOHN (1300 78 5646).

 

You acknowledge that the Gift Voucher is only to be used for first aid services and training products.

You agree that St John Ambulance Queensland can reduce the remaining voucher value by the value of all purchases of goods and services that are authorised by you.

 

Transactions are authorised by you by phoning and quoting the Gift Voucher number issued.

Your Gift Voucher may only be used to make purchases up to the remaining voucher value. If you wish to make a purchase for an amount that exceeds the remaining voucher value, you must pay the excess using another payment method.

 

You cannot obtain any cash advance with your Gift Voucher or redeem your Gift Voucher for cash.

 

Your Gift Voucher will be valid for use for one year from the date of issue. The expiry date of your Gift Voucher is printed on your voucher.Treat your Gift Voucher like cash. You are responsible for the use and safety of your Gift Voucher. Lost or stolen vouchers will not be replaced or refunded. You are liable for all transactions on your Gift Voucher.

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